Privacy and security

Privacy and security information for users of the MBS Online website.

Page last updated: 03 March 2023

Our website privacy policy explains how we handle personal information obtained via the website. This includes how we collect, store, secure, access, use and disclose it. It should be read in conjunction with the Department of Health and Aged Care’s full Privacy Policy.

We protect your privacy in line with the Commonwealth Privacy Act 1988 (Privacy Act), including the Australian Privacy Principles (APPs) and the Australian Government Agencies Privacy Code.


This privacy policy applies to all websites owned by the Australian Government Department of Health and Aged Care.

Information we collect

When you visit our websites our web measurement tools and internet service providers record information including:
  • your server and IP address
  • the name of the top level domain (for example, .gov, .com, .edu, .au)
  • the type of browser used
  • the date and time you accessed the website
  • how you interacted with our website
  • the previous website you visited

Links to other websites

Our website contains links to other third-party websites. We are not responsible for their privacy practices, or the material on their websites.


If you believe that we have breached the Privacy Act, the Australian Government Agencies Privacy Code or mishandled your personal information, please contact us. Please provide as much information as possible so we can investigate and respond.

We will:
  • let you know that we have received your complaint
  • do our best to respond within 30 days of receiving your complaint. If we can’t respond within this timeframe we will let you know
If you’re not happy with our response, you can contact the OAIC.

More information

Read the complete Department of Health and Aged Care full Privacy Policy.

Departmental privacy enquiries

Contact to find out more about privacy within the department, or to make a privacy enquiry or complaint

Privacy officer:
Phone: 02 6289 1555
Freecall: 1800 020 103

Postal address
Department of Health and Aged Care
MDP 62
GPO Box 9848
Canberra ACT 2601