MBS Telehealth Services

These factsheets provide information about the Medicare Benefits Schedule (MBS) telehealth arrangements

Page last updated: 04 September 2025

Ongoing MBS telehealth arrangements remain in place and provide for a wide range of telephone and video services by qualified health practitioners and support safe and equitable telehealth services which are informed by the MBS Review Taskforce Principles.

MBS Video and Phone items are available to medical practitioners in general practice, specialists, consultant physicians, nurse practitioners, participating midwives, allied health providers and dental practitioners in the practice of oral and maxillofacial surgery.

Patients in areas declared a natural disaster can access telehealth services from any medical practitioners in general practice. Eligible regions are State or Territory Local Government Areas identified as a natural disaster at the time of the service.

From 1 July 2025, there were 18 new video and 5 new telephone attendance items:

  • 2 video and 1 phone item for occupational medicine.
  • 3 video and 1 phone item for pain medicine.
  • 3 video and 1 phone item for palliative medicine.
  • 4 video and 1 phone item for addiction medicine.
  • 4 video and 1 phone item for sexual health medicine.
  • 2 video items for gynaecology.

From 1 November 2025, the eligibility criteria for MBS nurse practitioner telehealth is changing. Further details are available below in the Quick Reference Guide. A more comprehensive factsheet will be available shortly.

In addition, psychiatry out-of-hospital telehealth items have been updated to correspond with previously published changes and there have been minor updates to co-claiming restrictions.
Further information is provided in the factsheets below:

FactsheetPDF and Word versions
Allied Health telehealth Services
(Last updated:13 March 2025)
Medical Practitioners - General Practice telehealth Services
(Last updated: 21 August 2025)
Mental Health Telehealth Services
(Last updated: 13 March 2025)
Better Access Telehealth Services
(Last updated: 13 March 2025)
Specialists Telehealth out of Hospital Services
(Last updated: 2 September 2025)
Obstetric Telehealth Services
(Last updated: 13 March 2025)
Audiology and Otolaryngology Telehealth services
(Last updated: 13 March 2025)
Inpatient Psychiatry Telehealth Services
(Last updated: 13 March 2025)
Quick Reference Guide for Nurse Practitioner Established Clinical Relationship criteria from 1 November 2025
(Last updated: 4 September 2025)
Verbal assignment of benefit arrangements for Telehealth Services
(Last updated: 4 July 2024)
Continuing Nurse Practitioners Telehealth ServicesNurse practitioner MBS changes
Continuing Midwives Telehealth ServicesParticipating midwives MBS changes

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